At Avictus, your privacy matters to us. This Privacy Policy explains how we collect, use and protect your personal information when you use our website, contact us, book a consultation, purchase resources, make an enquiry or interact with us online. By using this website, you agree to the terms outlined in this policy. If you have any questions about this policy or how your information is handled, you can contact us here or call 07899 984326.

1. Information We Collect

We may collect personal information when you fill in a contact form, book a consultation, purchase a digital resource, subscribe to updates, contact us directly, or use features on the website such as forms or live chat. This information may include your name, email address, phone number, booking details, enquiry information, purchase details, training requirements and any other information you choose to provide. We may also automatically collect limited technical information when you visit the website, including your IP address, browser type, device information, pages visited and general website usage data through cookies and analytics tools.

2. How We Use Your Information

We use your information to respond to enquiries, manage bookings, provide services, communicate with you, and improve your experience with Avictus. Where you have given permission, we may also send updates about services, workshops, retreats, events, offers, or news related to Avictus. We only use your information where we have a lawful basis to do so and always aim to handle your data responsibly and respectfully.

3. Marketing Communications

We use your information to respond to enquiries, manage consultation bookings, provide training-related information, process resource purchases, communicate with you and improve your experience with Avictus. Where you have given permission, we may also send updates about Avictus training, personal safety resources, events, workshops, services, offers or news. We only use your information where we have a lawful basis to do so and always aim to handle your data responsibly, securely and respectfully.

4. Website Forms & Chat

If you contact us through website forms, booking forms, consultation forms or website chat, the information you provide may be stored securely to help us respond to your enquiry, manage your request and provide support. We may use trusted third-party systems to manage communication, bookings, customer records, enquiries, payments, downloadable resources and website activity.

5. Purchases & Digital Resources

If you purchase a digital resource through the website, we may collect information required to process your order, confirm payment, deliver your download and provide customer support. Payment information may be handled securely by trusted third-party payment providers. We do not store full payment card details on our website.

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use the website. Cookies may be used for website functionality, analytics, remembering preferences, and improving performance. You can control or disable cookies through your browser settings at any time. Where legally required, cookie consent options will be shown when you visit the website.

7. How We Protect Your Information

We take reasonable security measures to help protect your information from unauthorised access, misuse, loss or disclosure. Your information may be stored using secure third-party platforms such as website hosting providers, CRM systems, booking software, payment providers, analytics providers or email marketing platforms that support the operation of our business.

8. Sharing Your Information

We do not sell or trade your personal information. Your information may only be shared where necessary with trusted service providers who help us operate our website or services, professional advisers, or legal authorities where required by law. Any third parties handling your information are expected to process it securely and responsibly.

9. Data Retention

We only keep personal information for as long as reasonably necessary for customer support, booking records, legal obligations, business operations, or the purpose it was originally collected for. When information is no longer required, it is securely deleted or anonymised where appropriate.

10. Your Rights

Under UK data protection law, you may have the right to request access to the personal information we hold about you, request corrections, request deletion, restrict certain processing activities, or withdraw consent for marketing communications.

If you would like to exercise any of these rights, please contact us by email here. You also have the right to raise concerns with the Information Commissioner’s Office (ICO) if you believe your data has not been handled correctly.

11. Third-Party Websites

This website may contain links to external websites. We are not responsible for the content, security, or privacy practices of third-party websites, and we encourage you to review their own policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or website functionality. Any updates will be posted on this page with the revised date shown at the top.

13. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contactus by email here.